How It Works and
Reporting Process
Grapevine stands at the forefront of anonymous reporter services, offering unparalleled access to a critical safety net for organisations striving for transparency and integrity.
Ensuring Confidentiality
Our reporting pathways and language are built to help everyone report safely, no matter their accessibility needs, ensuring that young people, elderly people and people with disabilities all have a safe and supportive experience when they make a report.​
Our Australian-based call center is staffed by operators with over 26 years of dedicated experience, who handle upwards of 100 calls weekly. This depth of experience underscores our commitment to providing a responsive and trustworthy channel for raising concerns. The expert triage of complaints within a 48-hour window highlights our efficiency and dedication to taking every report seriously, ensuring that issues are addressed promptly and appropriately.
and Action
Grapevine
-
24/7 access to call centre, 365 days a year
-
Fully trained call centre operators based in Australia
-
Customised web portal
-
Mobile-compatible online reporting
-
24 hour reports to your organisation direct from call centre
-
24/7 access for reporters and businesses to reports and actions
-
Annual fixed pricing based on scale of your organisation
Grapevine +
-
All reports triaged within 48 hours
-
48 hour call-back service for reporters
-
Expert advice offered in line with your company policy
-
48 hour notification to businesses on all reports
-
Instant notification to businesses on urgent matters
-
Quarterly reporting with hot-spot identification
-
Tailored pricing
Reporting Process
4 Step
01
Submission - Report your concerns through our secure online platform or by calling our dedicated 24/7 hotline. Your anonymity is guaranteed from the moment you contact us.
02
Confirmation and Review - Receive confirmation of your submitted report, followed by an initial review by our expert team to assess and prioritize the issue based on its nature and severity.
03
Investigation - A thorough investigation is conducted in strict confidentiality. We work alongside your organisation's designated contacts, ensuring that all proceedings are discreet and comprehensive.
04
Resolution and Follow-up - We aim for a prompt resolution of each case, providing feedback to both you and your organisation. Post-resolution, you will receive a final report, and we will assist in implementing measures to prevent future incidents.